Terms & Conditions

Last updated: 21/5/2019.


When completing a purchase on proudhippo.dk, you must agree to have read and understood the following terms.

We reserve the right to change these terms at any given time.
The terms present at the time of your purchase are the terms which apply to that particular order.

Prices & VAT

All prices on proudhippo.dk are listed inclusive of danish VAT (also known as “moms”). Danish moms is currently 25% of the selling price of the product.

Payment

Purchases on proudhippo.dk can be done with a valid credit card with sufficient credit to complete the purchase. You may use Dankort, VISA, Master Card or American Express. If there appears to be a weird mismatch between the name and address of the cardholder and the requested shipping address, we reserve the right to contact you directly before processing the order.

Products & Stock

Most products on proudhippo.dk are limited editions so usually the products shown will not be restocked once they sell out. We can not guarantee that all products will be available in every size. If you are looking for a specific product in a specific size, please contact us, and we will let you know if and when, that particular product will come back in stock.

We try to showcase our products in colors as close to how they look in real life, but depending on your screen type and screen settings, there may be a mismatch of what you see on the screen and how our products look in real life. Proud Hippo can not guarantee that the colors you see on screen will match the real product 100%.

Shipping

We pack and ship orders as fast as possible in the order we receive them. We always strive to deliver orders within 2-5 business days from the date of order confirmation. In the case of unforeseen complications delivery time may be longer.

If your delivery is delayed, please contact us as soon as possible so we can look into the matter and help resolve the problem.

You may read more about our shipping terms here.

Refunds & Returns

You have 14 days upon receipt to set up a refund. Items worn, washed, used or broken cannot be returned. If you do ship such items, Proud Hippo will not be responsible for processing and returning such items.
If you would like to return your order, please contact us and take a look at our Returns page for additional information about this.

If the product you have received from proudhippo.dk is broken or defect in any way at the time of delivery, please contact us, so we can help set up a return or refund for the particular product.

Please refer to our Returns page for additional information.

Special Orders

If you have any questions about special orders or anything else that isn’t covered on our site, please send a mail to support@proudhippo.dk.

Copyrights

All intellectual property rights such as Proud Hippo logos and designs remain the sole property of Proud Hippo I/S. Any use of proudhippo.dk (and proud-hippo.com), here-under complete or partial copying or storing of content, for anything else than personal, non-commercial, use, is prohibited without direct written permission from Proud Hippo I/S.

Company Info

Proud Hippo I/S
Høsterkøbgade 9, 4.th
2200 Copenhagen N
DENMARK
CVR: 38705997

Email: support@proudhippo.dk