GENERAL TERMS

When completing a purchase on proudhippo.dk, you must agree to have read and understood the following terms.

 

We reserve the right to change these terms at any given time.
The terms present at the time of your purchase are the terms which apply to that particular order.

 

PRICES AND VAT

All prices on proudhippo.dk are listed inclusive of danish VAT (also known as “moms”). Danish moms is currently 25% of the selling price of the product.

 

PAYMENT

Purchases on proudhippo.dk can be done by either PayPal or with a valid credit card with sufficient credit to complete the purchase. You may use VISA, Master Card or American Express. If there appears to be a weird mismatch between the name and address of the cardholder and the requested shipping address, then we reserve the right to contact that person directly before processing the order, or in rare cases even rejecting the payment completely, due to the possibility of credit card fraud.

 

PRODUCTS & STOCK

Many products on proudhippo.dk are limited editions so we can not guarantee, that all products shown will be restocked once they sell out. We can also not guarantee that all products will be available in every size. If you are looking for a specific product in a specific size, please contact us, and we will let you know if and when, that particular product will come back in stock.

We try to showcase our products in colors as close to how they look in real life, but please note that depending on your screen type and screen settings, there may be a mismatch of what you see on the screen and how our products look in real life. Proud Hippo can not guarantee that the colors you see on the screen will match the real product 100%.

 

HOW TO ORDER

  1. Click on the item you like, choose your size, and add it to the shopping cart.
  2. When you are ready to check out, you can click on the shopping cart icon (visible in the top right corner of the site).
  3. On the Cart page, you may review the contents of your shopping cart. You can calculate the cost of shipping and may enter a coupon code, in case you have one.
    When you feel ready to proceed to payment, just click on the button “Proceed to checkout”.
  4. On the checkout page you must fill in your address and contact info and choose your preferred way of shipping and payment method.
  5. When everything is filled in correctly, click on the button “Continue to payment”.
  6. Fill in your credit card details in the pop-up box and then press the “Pay” button.
  7. After a few seconds you will be forwarded to an order confirmation page telling you that your order has been completed. You will also receive an automatic order confirmation e-mail. You are responsible for submitting your correct e-mail address.

 

SHIPPING

We pack and ship orders as fast as possible in the order we receive them. We always strive to deliver orders within 3-5 business days from the date of order confirmation. In the case of unforeseen complications delivery time may be longer. In the extremely rare and unfortunate event that delivery time exceeds 30 days, you may cancel your order.

If your delivery does not arrive on time, please contact us so hopefully we can help resolve the problem.

You may read more about our shipping terms here.

 

REFUND AND RETURNS

You have 14 days upon receipt to set up a refund. Items worn, washed, used or broken cannot be returned. If you do ship such items, Proud Hippo will not be responsible for processing and returning such items.
If you would like to return your order, please contact us and take a look at our Returns page for additional information about this.

If the product you have received from proudhippo.dk is broken or defect in any way at the time of delivery, please contact us immediately, so we can help set up a return or refund for the particular product.

Please refer to our Returns page for additional information.

 

SPECIAL ORDERS

If you have any questions about special orders or anything else that isn’t covered on our site, please send a mail to support@proudhippo.dk.

 

COPYRIGHTS

All intellectual property rights such as Proud Hippo logos and designs remain the sole property of Proud Hippo I/S. Any use of proudhippo.dk (and proud-hippo.com), here-under complete or partial copying or storing of content, for anything else than personal, non-commercial, use, is prohibited without direct written permission from Proud Hippo I/S.

 

COMPANY INFO

Proud Hippo I/S
Høsterkøbgade 9, 4.th
2200 Copenhagen N
DENMARK
CVR: 38705997

Email: support@proudhippo.dk